Customer service management

Welcome to Tag-N-Trac's customer service management portal.

Here are some useful URLs:
Tag-N-Trac: https://www.tagntrac.com/
RELATIVITY: https://app.tagntrac.io/

You can use the links below to raise a support request to our customer service management team.

Request support via email: support@tagntrac.com

Contact us about

Reseller / Partners

What can we help you with?

Reseller Order Form

Required fields are marked with an asterisk

{"xsrfToken":"f316203b0a4edf01b7c5f2779715077308fd8062_lout","branding":{"id":"1","key":"csm","name":"Customer service management","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0a688f","headerLinkHoverBGColor":"#0a688f","headerBadgeColor":"#0a688f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":10009,"serviceDeskId":1,"name":"Customer service management","description":"Welcome to Tag-N-Trac's customer service management portal.\nHere are some useful URLs: Tag-N-Trac: <a href=\"https://www.tagntrac.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.tagntrac.com/</a> RELATIVITY: <a href=\"https://app.tagntrac.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.tagntrac.io/</a>\nYou can use the links below to raise a support request to our customer service management team.\nRequest support via email: support@tagntrac.com","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"45","name":"Reseller Order Form","descriptionHtml":"","callToAction":"Reseller Order Form","introHtml":"","icon":10517,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":13,"name":"Reseller / Partners"}],"orderMapping":{"13":[45],"1":[1,6,3,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9ce6c36c-ddf6-37c3-ad78-3d5342f4ee30","appLinkName":"System Confluence","appLinkUrl":"https://tagntrac.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer service management","spaceUrl":"https://tagntrac.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://tagntrac.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmODBjZWM4YS01OTExLTQyOWEtOTAxMS1mMGZkYzhlY2IzMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzODM0MDUsIm5iZiI6MTc1MjM4MjIwNX0.qq77EKlrVDal0bi-4Ksu-dOnwFUiCdtF4atN8gNr2RQ","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"f80cec8a-5911-429a-9011-f0fdc8ecb339","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":45,"projectId":10009,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Reseller Order Form","descriptionHtml":"","callToAction":"Reseller Order Form","intro":"","instructions":"","icon":10517,"iconUrl":"https://tagntrac.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/45","calendarParams":{"firstDay":0,"date":"2025-07-12T21:50:05-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9ce6c36c-ddf6-37c3-ad78-3d5342f4ee30","appLinkName":"System Confluence","appLinkUrl":"https://tagntrac.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer service management","spaceUrl":"https://tagntrac.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://tagntrac.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmODBjZWM4YS01OTExLTQyOWEtOTAxMS1mMGZkYzhlY2IzMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzODM0MDUsIm5iZiI6MTc1MjM4MjIwNX0.qq77EKlrVDal0bi-4Ksu-dOnwFUiCdtF4atN8gNr2RQ","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"f80cec8a-5911-429a-9011-f0fdc8ecb339","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-04-03T23:07:16.796067121Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[45],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Reseller - New customer on-boarding form","submit":{"lock":true,"pdf":true},"language":"en-US","templateFormUuid":"26fba2ce-dbb9-40f0-ba62-94c19b94361c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Information about you"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":199},"layout":"default","localId":"39655158-84bd-442c-ae1c-fde1b57c3667"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":201},"layout":"default","localId":"beaa8758-41c1-45e3-b9e0-241ab45555b9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":200},"layout":"default","localId":"5f4ec47d-457e-4edb-b5ee-362d5dbb8356"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":202},"layout":"default","localId":"e352425b-71e0-40c1-8876-16df9c66c319"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Customer details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":222},"layout":"default","localId":"491d5006-61b9-427b-8c69-496ebfd878a4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":223},"layout":"default","localId":"19c563c4-332b-48b9-94d6-6f0a7c76bac5"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":224},"layout":"default","localId":"2197ba61-c2ae-433a-8f34-d381a8429bf3"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":225},"layout":"default","localId":"ad1678f2-0103-4709-a0ba-f132e9c62534"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Customer use case"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":216},"layout":"default","localId":"c630a056-accb-4a90-a12a-0e363624a37e"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Pilot Kit "}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":227},"layout":"default","localId":"adf8c19e-efbc-4e9d-8cea-6ce8e40d6eae"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Bluetooth Logger (FTL1) configuration Profile"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":157},"layout":"default","localId":"5c0eda4d-b916-45a6-a8b8-ef4626a0347e"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Cellular logger (SSL300, SMM300) configuration Profile"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":218},"layout":"default","localId":"f0e0fe88-67c8-4025-ae23-a84875b570a9"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":205},"layout":"default","localId":"8d8c3690-c013-4384-9a11-ddfa953ccdec"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":206},"layout":"default","localId":"b69e22c1-26a6-41e9-81a5-09ec9b261b41"}}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":189},"layout":"default","localId":"d59e2d1c-f590-4bb9-9f07-b4f45a2d1643"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"205":{"type":"cs","label":"This equipment is for ","description":"","validation":{"rq":true},"choices":[{"id":"183","label":"POC"},{"id":"184","label":"Commercial Use"}],"questionKey":""},"201":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"227":{"type":"cl","label":"Select Pilot Kit to order","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"P1-FTL (100 BLE loggers + 1 Gateway + SureShip Mobile App)","other":false},{"id":"2","label":"P2-FTL (20 BLE loggers + SureShip Mobile App)","other":false},{"id":"3","label":"P3-NFC (50 NFC loggers + ConnectTNT Mobile App)","other":false},{"id":"4","label":"P4-Cell (2 SSL300 loggers)","other":false},{"id":"5","label":"P5-Cell (2 SMM300 loggers)","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"224":{"type":"ts","label":"Name of the primary contact","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"206":{"type":"da","label":"Date needed by","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"199":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"202":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"225":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"189":{"type":"pg","label":"Comments","description":"Provide any other relevant details. ","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"218":{"type":"cs","label":"Reporting interval ","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Every 60 minutes (default)","other":false},{"id":"3","label":"Every 180 minutes","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"222":{"type":"ts","label":"Company name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"200":{"type":"ts","label":"Job title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"157":{"type":"cs","label":"Enter on-device temp monitoring range","description":"","validation":{"rq":true},"choices":[{"id":"160","label":"Temp range - 0C to 25C (default)"},{"id":"161","label":"Temp range - 2C to 8C (min volume of 100)"}],"defaultAnswer":{"choices":["160"]},"questionKey":""},"223":{"type":"ts","label":"Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"216":{"type":"rt","label":"Briefly describe the customer use case","description":"","validation":{"rq":true,"mnc":10},"choices":[],"questionKey":""}}},"uuid":"26fba2ce-dbb9-40f0-ba62-94c19b94361c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-04-03T23:07:16.796067121Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[45],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Reseller - New customer on-boarding form","submit":{"lock":true,"pdf":true},"language":"en-US","templateFormUuid":"26fba2ce-dbb9-40f0-ba62-94c19b94361c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Information about you"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":199},"layout":"default","localId":"39655158-84bd-442c-ae1c-fde1b57c3667"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":201},"layout":"default","localId":"beaa8758-41c1-45e3-b9e0-241ab45555b9"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":200},"layout":"default","localId":"5f4ec47d-457e-4edb-b5ee-362d5dbb8356"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":202},"layout":"default","localId":"e352425b-71e0-40c1-8876-16df9c66c319"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Customer details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":222},"layout":"default","localId":"491d5006-61b9-427b-8c69-496ebfd878a4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":223},"layout":"default","localId":"19c563c4-332b-48b9-94d6-6f0a7c76bac5"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":224},"layout":"default","localId":"2197ba61-c2ae-433a-8f34-d381a8429bf3"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":225},"layout":"default","localId":"ad1678f2-0103-4709-a0ba-f132e9c62534"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Customer use case"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":216},"layout":"default","localId":"c630a056-accb-4a90-a12a-0e363624a37e"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Pilot Kit "}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":227},"layout":"default","localId":"adf8c19e-efbc-4e9d-8cea-6ce8e40d6eae"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Bluetooth Logger (FTL1) configuration Profile"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":157},"layout":"default","localId":"5c0eda4d-b916-45a6-a8b8-ef4626a0347e"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Cellular logger (SSL300, SMM300) configuration Profile"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":218},"layout":"default","localId":"f0e0fe88-67c8-4025-ae23-a84875b570a9"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":205},"layout":"default","localId":"8d8c3690-c013-4384-9a11-ddfa953ccdec"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":206},"layout":"default","localId":"b69e22c1-26a6-41e9-81a5-09ec9b261b41"}}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":189},"layout":"default","localId":"d59e2d1c-f590-4bb9-9f07-b4f45a2d1643"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"205":{"type":"cs","label":"This equipment is for ","description":"","validation":{"rq":true},"choices":[{"id":"183","label":"POC"},{"id":"184","label":"Commercial Use"}],"questionKey":""},"201":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"227":{"type":"cl","label":"Select Pilot Kit to order","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"P1-FTL (100 BLE loggers + 1 Gateway + SureShip Mobile App)","other":false},{"id":"2","label":"P2-FTL (20 BLE loggers + SureShip Mobile App)","other":false},{"id":"3","label":"P3-NFC (50 NFC loggers + ConnectTNT Mobile App)","other":false},{"id":"4","label":"P4-Cell (2 SSL300 loggers)","other":false},{"id":"5","label":"P5-Cell (2 SMM300 loggers)","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"224":{"type":"ts","label":"Name of the primary contact","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"206":{"type":"da","label":"Date needed by","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"199":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"202":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"225":{"type":"te","label":" Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"189":{"type":"pg","label":"Comments","description":"Provide any other relevant details. ","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"218":{"type":"cs","label":"Reporting interval ","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Every 60 minutes (default)","other":false},{"id":"3","label":"Every 180 minutes","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"222":{"type":"ts","label":"Company name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"200":{"type":"ts","label":"Job title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"157":{"type":"cs","label":"Enter on-device temp monitoring range","description":"","validation":{"rq":true},"choices":[{"id":"160","label":"Temp range - 0C to 25C (default)"},{"id":"161","label":"Temp range - 2C to 8C (min volume of 100)"}],"defaultAnswer":{"choices":["160"]},"questionKey":""},"223":{"type":"ts","label":"Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"216":{"type":"rt","label":"Briefly describe the customer use case","description":"","validation":{"rq":true,"mnc":10},"choices":[],"questionKey":""}}},"uuid":"26fba2ce-dbb9-40f0-ba62-94c19b94361c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tagntrac","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f316203b0a4edf01b7c5f2779715077308fd8062_lout","baseUrl":"https://tagntrac.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tagntrac.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f80cec8a-5911-429a-9011-f0fdc8ecb339","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8aba54a6c0e04ed1a67b7311ca98f121","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}